Quickstart Guide for Heyrex™2

Welcome to Heyrex™2

Congrats on getting your Heyrex2. With the Heyrex app, you can monitor your dog’s wellbeing and earn rewards with our Wag-o’s points program.

Getting Started (Takes ~10 mins):

1. Scan the QR Code

Find the QR code on the back of your Heyrex2 and follow the steps to:

 - Create your account

more info here - Account Connectivity.


Add your dog’s info - if your dogs food is not in the list you can add your own. Use our Food & Calorie Calculator.
 – Activate your data plan
 (All steps are required for the device to work.)

2. Charge your Heyrex
 Use the cable inside the box.
 – Purple = Charging
 – Blue = Fully charged

3. Download Satellite Maps (for better GPS)
 – Open the app
 – Set location mode to Rapid
 – Place the device outside for 10 mins with a clear view of the sky

4. Attach the collar
- Use the included clip to place the Heyrex under your dog’s chin.
- For best GPS accuracy, place it on the top of your dog’s neck (sky-facing).

Tips & Features:

  • Tap Find in the app to choose between location modes and battery usage.
  • Track activity, sleep, wellbeing, and earn Wag-o points.
  • Share access with family or pet sitters.
  • Let your vet view your dog’s data—just send us their details.
  • Use the Device Checkup Tool in the app menu if something seems off.

If you have any questions regarding how to set up your Heyrex device please email us at support@heyrex.com and we will be happy to guide you through it.