FAQs

What does Heyrex monitor?

Heyrex measures activity levels, mobility, scratching, temperature, resting patterns and sleep disturbances. This information helps to identify a range of behavioural and health issues – from fleas and allergies, to lameness or separation anxiety.

Heyrex provides 24/7 monitoring, and will notify you if there’s an important change. So you’ll always know how your dog is doing, whether you’re with them or not.

How does Heyrex show me this information?

Log into the Heyrex app on your smartphone or any device.

Heyrex2 analyzes real-time data from the monitor and presents it in a simple, easy-to-understand format, so you can track changes as they happen.

How is Heyrex different to other dog tracking products?

There are two big differences – that’s what makes Heyrex so exciting!

Firstly, it’s the first device in the world to combine health and fitness monitoring with a GPS “find my pet” locator. (Giving you way more bark for your buck).

Secondly, Heyrex was designed by veterinarians to provide high-quality health data for dogs. Heyrex delivers high-quality health insights using advanced AI and algorithms, making complex data easy to understand and use.

What are Wago points?

Just by using your Heyrex, you can earn freebies and exclusive discounts. You and your dog will get rewarded with Wago points when you hit your health and well-being milestones! 

You’ll be able to redeem your Wago points on things like dog foods, pet insurance and more.

Learn more about Wago Points here

Has Heyrex been tried and tested?

Heyrex has been tested for several years and trusted in global veterinary projects, including:

  • A presentation at the World Small Animal Veterinary Association Conference (2011).
  • Monitoring post-op recovery, skin treatments, and behavior in the USA, Australia, and New Zealand.
  • Specialist canine research at Massey University Veterinary Teaching Hospital (NZ) and Waltham Petcare Science Institute (UK).

Heyrex2 has been tested ‘in the field’ by dozens of pet-parents in New Zealand.

How does the connectivity work?

It’s a mix of wifi (for the health monitoring) and satellite (for the GPS locator).

If your dog is in an area without cellular coverage, the Heyrex collar device will continue to monitor your dog’s activity, and the data will update once they come within range again.

Is Heyrex easy to use? And is there support available?

Yes, and yes! 

Your purchase includes a QuickStart Guide to using your Heyrex.

You’ll find it easy to use. But if you ever have a question, or need help, the team at Heyrex are always available. Just drop us an email to info@heyrex.com.

What's the difference between Heyrex2 and AirTag?

AirTags rely on being near other Apple devices to track your gear - if your pet wanders off somewhere without any iPhones or iPads around, you're out of luck. The Heyrex2, on the other hand, uses GPS and mobile networks to give you real-time location data anywhere across Australia and New Zealand.

How do I get started?

Once you've ordered your tracker online, just download the app (works on both Android and iPhone) and choose a subscription plan that suits your needs. When your tracker rocks up, clip it onto your pet's collar or harness with the bits provided. Activate it through the app and you're sweet - you can start keeping tabs on your mate 24/7.

Why do I need to pay a connectivity fee and what plans are available?

The Heyrex2 has its own SIM card built in, just like your mobile phone, which uses the cellular networks to send you location updates. Your connectivity fee covers all the network costs, so you get unlimited tracking range across Australia and New Zealand. You can cancel your subscription whenever you want - no dramas.

How does the Heyrex2 work?

The Heyrex2 uses a combination of mobile tower triangulation and GPS satellites to pinpoint your pet's location, then sends that info back to you via the cellular network (LTE). That's why it needs the built-in SIM card that automatically connects to local mobile networks. Unlike AirTags or other Bluetooth trackers that only work short-range, the Heyrex2 can find your pet anywhere in Australia or New Zealand where there's decent mobile coverage.

When does my connectivity fee kick in?

You can choose your plan straight after ordering your Heyrex2, so you're ready to go the moment it arrives. Or if you prefer, you can sort it out later when you're setting up your sensor.

Can I cancel my account?

Too right you can cancel anytime. If you change your mind within 30 days of buying, you'll get your money back - no questions asked. Cancel after 30 days and your subscription will keep running until the end of your current billing period, then it won't renew. Our 30-day money-back guarantee covers all plans.

Do I need a Heyrex2 biosensor for my plan?

Yep, each plan needs its own sensor. You can grab yours here.

What payment plans can I choose for my Heyrex account?

You've got a few different subscription options:

Monthly plan: Charged every month at the start of each period

Quarterly plan: Charged once every 3 months at the start of each period

Yearly plan: Charged once every year at the start of each period